Client Policies and Consent

1. Spa Etiquette, Conduct & Professional Boundaries

Four Oaks Day Spa is committed to providing a safe, professional, and relaxing environment for all clients and staff.

Clients are expected to conduct themselves respectfully and professionally at all times. Four Oaks Day Spa does not provide sexual services of any kind. Any inappropriate comments, gestures, behavior, advances, or boundary violations directed toward staff members will result in the immediate termination of the session without refund and may result in refusal of future services.

Four Oaks Day Spa maintains a strict zero-tolerance policy regarding harassment, discrimination, intimidation, or inappropriate conduct.

2. Right to Refuse or Discontinue Service

Four Oaks Day Spa reserves the right to refuse, modify, or discontinue services at any time for any reason, including but not limited to:

• Inappropriate behavior or conduct

• Health or medical concerns

• Hygiene concerns

• Failure to disclose relevant health information

• Safety concerns for staff or clients

• Any situation deemed inappropriate by management or the service provider

3. Personal Hygiene

For the comfort, safety, and well-being of both clients and staff, reasonable personal hygiene is required.

If a client presents with an unsanitary condition, signs of a contagious illness, or any condition that may pose a health risk, services may be refused, modified, or rescheduled at the discretion of the provider.

4. Health Disclosure & Medical Conditions

Clients are responsible for providing accurate and complete health information before receiving services.

This includes, but is not limited to:

• Medical conditions or diagnoses

• Current or past injuries

• Recent surgeries or procedures

• Allergies or sensitivities

• Pregnancy

• Medications

• Recent cosmetic or medical treatments, including injections, chemical peels, laser treatments, or other procedures

Clients agree to inform their provider of any changes to their health status before each appointment.

Failure to disclose relevant health information may affect the safety and effectiveness of treatment and releases Four Oaks Day Spa and its providers from liability associated with undisclosed conditions.

5. Massage Therapy & Skincare Consent and Acknowledgment

Purpose and Scope of Services

Massage therapy and skincare services are intended to:

• Promote relaxation

• Reduce pain and muscle tension

• Improve circulation

• Increase range of motion

• Support overall wellness and self-care

These services are not a substitute for medical care.

Providers at Four Oaks Day Spa do not:

• Diagnose illness or disease

• Prescribe medications

• Perform spinal manipulations or chiropractic adjustments

• Provide medical treatment

Clients are encouraged to consult and work alongside their primary healthcare provider regarding any medical concerns.

6. Treatment Safety & Client Communication

Open communication is essential to ensure safe and effective treatment.

Services may include the use of heat therapies, including hot stones, when appropriate. Providers will monitor comfort levels and temperature throughout the session.

Clients agree to immediately inform their provider if they experience:

• Pain

• Discomfort

• Excessive pressure

• Temperature concerns

• Any other issue during treatment

Adjustments can only be made when concerns are communicated. Our goal is to provide the safest and most effective treatment possible.

7. Cupping Therapy Consent

Cupping therapy uses localized suction applied to the skin and underlying tissues.

Clients understand that:

• Circular marks commonly occur and may remain visible for 7–10 days or longer.

• These marks are not considered bruises but may be tender.

• Temporary soreness may occur.

• Blistering is rare but possible due to fluid accumulation and individual skin response.

By consenting to cupping therapy, clients acknowledge that they understand these potential effects and voluntarily choose to receive treatment.

8. Maternity Massage Policy

Massage during pregnancy may require modifications for the safety of both mother and baby.

• First trimester massage may be declined based on health history and provider discretion.

• During the second and third trimesters, pressure and techniques may be modified for safety and comfort.

• Deep tissue work may be limited or avoided depending on the client's condition.

• Induction massage will only be performed at 40 weeks gestation.

• Clients between 36 and 39 weeks seeking induction-focused massage must provide written medical clearance from their healthcare provider confirming that both mother and baby are healthy and cleared for treatment.

Four Oaks Day Spa reserves the right to refuse maternity massage services when safety concerns exist.